Privacy Policy

Effective date: October 27, 2026

This Privacy Policy explains how 16 Gauge Sinks ("we", "us", or "our"), operating the website 16gaugesinks.com, collects, uses, shares, and protects information about you when you use our website or services. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect information you provide directly to us and information collected automatically when you use our website:

• Account & Order Information: Name, email address, shipping/billing address, phone number, and payment details when you place an order or create a dealer account. Card details are used only to charge your order.
• Communications: Messages you send us via our contact form, email, or live chat.
• Product Reviews: Your ratings and comment. Your review is shown publicly with the first name and last initial of the name you enter, your city and province (estimated from your IP address) and the date and time you left it. If you add the email or phone number on your order (and, if you like, the order number) to show a Verified Buyer badge, we use them only to confirm the purchase; they are never shown or kept with the review.
• Checkout details: the name, email address and phone number you type at the start of checkout are saved as soon as you enter them, even if you do not finish the order, so our customer service team can contact you about that order.
• Automatically Collected: IP address, browser type, operating system, pages visited, products viewed or added to your cart, referring URLs, and your approximate location (city, province or state, and country, estimated from your IP address) via server logs, cookies.
• Precise Location (only with your permission): 16gaugesinks.com asks your browser for your location when you browse and when you start a live chat. If you allow it, your browser shares your position (latitude and longitude) and we record it with the pages you visit and, if you chat with us, with that chat and your contact details, to understand where our visitors come from. It is stored on our own servers and is not shared with advertising partners. If you decline, we use only the approximate location from your IP address. You can change your choice at any time in your browser's settings for 16gaugesinks.com.

2. How We Use Your Information

• Process and fulfill your orders, including shipping notifications and invoices.
• Respond to your inquiries and provide customer support.
• Send transactional emails (order confirmations, tracking updates).
• Understand where our visitors come from, using the approximate location from your IP address and, if you allow it, your browser location.
• Improve our website, products, and services.
• Comply with legal obligations and enforce our policies.
• Detect and prevent fraud, spam, and security threats.

3. Cookies, Pixels and Similar Technologies

We use cookies and similar technologies to operate our website. These include:

• Essential cookies: Session management, shopping cart state, and security (cannot be disabled without affecting core functionality).
• Preference cookies: Remembering your filter choices and browsing preferences.
• Visit cookie: Recognises your browser when you come back to 16gaugesinks.com, so we can count new and returning visitors. It is used only on this website and is not shared with anyone.
• Analytics cookies: We use Google Analytics 4 to understand how visitors interact with our website. You can opt out via the Google Analytics Opt-out Browser Add-on.

Most browsers allow you to control cookies through their settings. Disabling essential cookies may limit website functionality.

4. Sharing Your Information

We do not sell your personal information for money. We share it only with:

• Payment processors: To securely process your transactions (they handle payment data under their own PCI-compliant privacy policies).
• Shipping carriers: To deliver your orders (name, address, and contact details are shared as needed).
• Cloud infrastructure: We use Amazon Web Services (AWS) for hosting, file storage, and email delivery. Data is stored on servers in North America.
• Analytics and advertising partners: Google receive the usage data and hashed contact details described in Section 3.
• Legal requirements: When required by law, court order, or to protect our rights and the safety of others.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations (including tax and accounting requirements), resolve disputes, and enforce our agreements. Order records are typically retained for a minimum of seven (7) years.

6. Your Rights and How to Make a Request

Depending on where you live, you may have the right to:

• Access the personal information we hold about you, and receive a copy of it.
• Request correction of inaccurate information.
• Request deletion of your information (subject to legal retention requirements, such as tax records).
• Withdraw consent, including for marketing emails (use the unsubscribe link in any newsletter) and personalised advertising.
• Lodge a complaint with your local data protection authority.

To make a request, email us at service@16gaugesinks.com or use our Contact Us page. Tell us what you are asking for, your name, the email address you used with us, and any order number. We will confirm your identity before acting on the request and reply within 30 days. There is no charge.

7. Canadian Residents

We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. We collect only what we need for the purposes in this policy, with your consent where required. Questions or complaints can be sent to us using the details in the Contact Us section below; you may also contact the Office of the Privacy Commissioner of Canada.

8. California Residents (CCPA / CPRA)

Under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, California residents have the right to know what personal information we collect, use, and disclose; to request its deletion or correction; to opt out of its sale or sharing; and not to be discriminated against for exercising these rights. In the past 12 months we have collected identifiers (such as name, email, phone, address, and IP address), commercial information (orders), internet activity (pages and products viewed), and approximate location (from your IP address), and precise geolocation (only if you allowed your browser to share it), for the purposes described in Section 2. We use precise geolocation only to understand where our visitors come from, and we do not sell or share it.

We do not sell personal information for money, and we do not share it for cross-context behavioural advertising. We do not knowingly sell or share the personal information of anyone under 16. You may make a request yourself or through an authorized agent, as described in Section 6.

9. European Economic Area and UK Residents (GDPR)

If the EU or UK General Data Protection Regulation (GDPR) applies to you, we process your personal information on these legal bases: to perform our contract with you (orders and support), our legitimate interests (running and securing our website, improving our products), your consent (newsletters, browser location, where required), and our legal obligations (such as tax records). You have the rights of access, rectification, erasure, restriction, data portability, and objection, and the right to withdraw consent at any time. Your information is stored and processed in Canada and the United States. To exercise your rights, contact us as described in Section 6; you may also complain to your local supervisory authority.

10. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

11. Security

We implement industry-standard technical and organizational measures to protect your personal information, including encrypted connections (HTTPS/TLS), secure database access, and strict access controls. No method of transmission over the internet is 100% secure; however, we continuously work to protect your data.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be indicated by a revised effective date at the top of this page. Your continued use of our website after any update constitutes acceptance of the revised policy.

13. Contact Us

If you have questions or requests regarding this Privacy Policy or your personal information, please reach us via our Contact Us page or: